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Posts Tagged ‘Customer Service’

Why I chose the Honda Fit

August 25th, 2009

blue_h_over_honda_logoI’ve been in the market for a new car for several months.  My 2001 Jeep Grand Cherokee was starting to give me issues (not starting occasionally, computer malfunction, rough shifting (automatic), etc.).  The Jeep had close to 145,000 miles on it and it was my daily driver.  It was mostly highway miles and it was in excellent shape for a 10 year old car with that many miles. I bought it in 2000 and at the time, even though I considered myself greener than the average bear, I didn’t seem to mind the 16-20 MPG that it got. I wanted something big enough to haul around clients at lunch and something that I could get “out there” when I wanted to (I traded up from a Jeep Wrangler to the Grand Cherokee). I went with the loaded version (leather, seat heaters, moonroof, V8, Quadradrive, etc.)

While shopping for the new car, I wanted something with good fuel economy, but didn’t want to sacrafice on cargo space.  As I told every salesman that I visited, “My three dogs go everywhere with me.” I didn’t really need the 4WD, even though it had come in handy a few times. I also didn’t need the gas guzzling that came along with the 4WDs.

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How (not) to use the Internet for sales…

August 11th, 2009

42015295__1247701246__1__1-0e7b254cbdb0f624c8bf1ece88d84585.__big__It must be my week to rant or at least complain about things I just don’t like on the Internet. Let me start by saying that this is the 2nd time I’ve had a similar experience, both times with car dealerships. I didn’t blog about the dealership in question last time, but it was First Team Volkswagen in Roanoke, VA. This time it was Leith Volkswagen in Raleigh, NC.

Let me start (again) with some background. People like to shop on the Internet. Many times, they are just looking for information to see what the current prices are, compare items, look at rebates or deals, do product research, etc. One particular reason they don’t visit a brick-and-mortar store is because they don’t want to deal with sales people and in some cases might not be ready to purchase something.

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Every employee can impact your companies image

August 10th, 2009

granite-hardwoodsLOGOThis is a bit of a rant, but I’m going to do it anyway. I drive a lot for my job. I spend endless hours on the road driving between client locations. I often have my iPhone on the dash where it gets better reception and use bluetooth for calls and even have it plugged into my car stereo via one of those junky tape deck adapters so I can listen to music, Podcasts, or more recently streaming Podcasts via Stitcher (which in my opinion is one of the killer iPhone apps).  It’s also very handy for snapping photos of interesting things you see on the side of the road.

This morning, I was driving from Raleigh, NC up to Blacksburg, VA where I’ll be spending the week for work.  I got off I-81 to fill up my car and when I was getting back on, I had a small altercation with a semi-truck driver. It was a typical entrance ramp on the right and as I was coming down the ramp a big rig, who was accelerating, got up close to the van in front of him in the right lane, making it impossible for me to merge. I am a pretty safe driver, so I slowed down almost to a stop and eventually was able to get in the right lane, but I was already in the gravel.

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